![]() If your return is received damaged or unsellable, we will not process your return. This is a extra fee that the customer can add for 1% charge of total cart value at time of check out. Sunika Package Protection will cover any lost or stolen package. In the event that your package is lost or stolen after delivery.You will have to file a claim with the shipping carrier.In the event that the customer did not purchase the "SUNIKA package protection " You will only to able to receive the maximum amount of the carrier payout. Please do your best to help us help you resolve these situations. Please note that refused packages are a choice by the buyer and that most chargeback and PayPal cases in these scenarios are successfully challenged by our customer service team. This will also apply to any refused packages. We will reach out to you before a package is abandoned to facilitate payment of duties/taxes so you can retrieve the item(s). In these cases, the package will be abandoned and there will not be any reimbursement. In many cases, the cost to retrieve the items back to Sunika will be more than the value of the actual product(s). Packages that are returned due to duties unpaid will be refunded upon receipt minus any fees to reimport the items. If you have questions about customs and duties fees please contact your local customs office. International Buyers: Depending on your location, you may be held responsible for any applicable customs and/or duties on your order. Again, any 'blind' returns shipped to our facility without proper documentation or prior contact made to our facility WILL NOT BE HONORED. Further, any products returned to our facility without prior contact being made to a Sunika retail associate or store management will not be honored product will be restocked into our inventory and NO REFUND WILL BE PROCESSED. The customer will be responsible for all return shipping fees to our facility- Sunika sneakers is also not responsible for refunding original shipping for returned product.Īny items listed as 'SALE items' or a discount code was used are not refundable and will not be accepted as a return no exceptions. ![]() Returns, exchanges, and refunds will be processed at the moment of return. Sunika Boutique reserves the right to deny any returns, exchanges, and refunds. The aforementioned gift certificate will be valid for up to one calendar year on and cannot be applied to in-store purchases, phone orders, or limited launch products.Īll returns/exchanges are handled on a case by case basis at the discretion of the retailer. NOTE: It is the sole responsibility of our non-domestic (international) Cx's to ship the erroneous order/product to our facility at which point a return/exchange/fulfillment will be facilitated (including a reimbursement for return shipping on a case-by-case basis).Īll returns will be offered via STORE CREDIT ONLY in the form of a Sunika Sneakers gift certificate for the amount of the returned merchandise (minus restocking fee and shipping costs). This clause applies solely to domestic Cx's only. In the event that Sunika Sneakers fulfills a customer's order in error (wrong size, wrong color, wrong product, etc), Sunika Sneakers will facilitate an exchange to fulfill the originally purchased order restocking fee will not be applied and Sunika Sneakers will maintain the customer's shipping costs for this fulfillment. Additionally, ALL SALES ARE FINAL on Sunika Sneakers s sale items (this includes and is not limited to 'Instagram last sizes' and 'Twitter last sizes'). Furthermore, Sunika Sneakers WILL NOT accept returns, refunds, or exchanges for SALE ITEMS,HARD LAUNCH PRODUCT or INTERNATIONAL ITEMS. The customer's return shipping WILL NOT be returned for any purchases. Sunika Sneakers refuses all refunds and exchanges on the grounds of the customer wanting to exchange 'older' merchandise for 'newer' merchandise within the 14 business day purchasing window. Sunika Sneakers waives the right to refuse any and all returns if the originally ordered merchandise remains available in inventory and the order can be fulfilled (based on size exchange, etc). All merchandise must remain in its original packaging or with original packaging fully intact (including all tags).Ī 15% restocking fee will be applied to any and all returns WITHOUT EXCEPTION. ![]() RETURNS, REFUNDS, and EXCHANGES are accepted for up to 7 business days of customer's original purchase (with receipt or tracking number) for unworn, undamaged, unwashed, and non-modified merchandise. Due to our workflow were unable to cancel orders.No exceptionsĪLL SPECIAL AND HARD LAUNCH PRODUCT ARE FINAL SALE! ![]()
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